Privacy Policy
At Ryze we are committed to protecting your privacy as a visitor to this website and as our prospective or current client, customer, or employee. We appreciate your business and the trust you have placed in us. We are committed to protecting the personal information and data we obtain about you.
Ryze will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorized by you to receive your information except as we have disclosed to you in this Privacy Policy.
Information Sharing and Opt Out
We do not sell your personal information to anyone for any reason. We do not share it, except for the reasons described below, which are permitted by federal and state law. Ryze does not engage in targeted or cross-context behavioral advertising and does not sell personal information. We do use analytics tools, including Google Analytics, to understand how visitors interact with our website and to improve site functionality, performance, and user experience. These tools may collect information such as: IP address, device identifiers, browser type and version, pages visited and time spent, referring URLs, and interaction data
In certain circumstances, the sharing of online identifiers, device identifiers, IP addresses, or other persistent identifiers with analytics providers may be considered a “sale” or “sharing” of personal information under applicable state privacy laws, even where no monetary payment is exchanged.
We do not sell personal information in the traditional sense of exchanging it for money. However, to the extent that our use of analytics or advertising technologies could be deemed a “sale” or “sharing” under applicable law, we provide you with the right to opt out as described below.
Right to Opt Out of Sale or Sharing
If you are a resident of a jurisdiction that provides such rights, you may opt out of the sale or sharing of your personal information at any time. You may exercise this right by contacting us at legal@ryzeclaims.com with the subject line “Opt-Out Request.” Upon receipt of a verifiable opt-out request, we will cease sharing personal information in a manner that constitutes a sale or sharing under applicable law. We will not discriminate against you for exercising your opt-out rights.
Global Privacy Control (GPC)
We recognize and honor Global Privacy Control (GPC) signals as a valid request to opt out of the sale or sharing of personal information for the browser or device transmitting the signal. Accordingly, If we detect a GPC signal from your browser, we will treat it as a valid opt-out request for that browser and device and disable analytics and other technologies that constitute a sale or sharing. We will not require you to take additional steps to confirm your request. Please note that GPC signals apply only to the specific browser and device from which they are sent. You may need to enable GPC on each browser and device you use.
Cookies and Tracking Technologies
We store a cookie on your computer when you visit our website. A cookie is a tiny piece of information that is required to create and maintain a secure session. Cookies let you request information and do business online. Cookies do not have confidential or personal information. They do not track a user after leaving our website. We use a third-party tracking utility, which may set cookies, to analyze how users move within our website to support analytics and performance management. We categorize cookies as follows: 1) strictly necessary cookies which are required for website functionality. These cannot be disabled. 2) Performance and analytics cookies which are used to measure and improve site performance. 3) Functional Cookies which are sed to enhance user experience. Where required by law, we provide a Cookie Preference Center that allows users to opt out of analytics, advertising, and other non-essential cookies.
You may also control cookies through your browser settings. However, disabling certain cookies may impact website functionality.
Confidentiality and Security
We use physical and technical safeguards to protect your information. We restrict access to your information to those who need it to perform their jobs. Third-party business partners are bound by law to use the information only for our purposes. They may not disclose it or use it in any other way. We comply with all data security laws.
Protecting Information Gathered
We restrict access to non public personal information about you to those employees and our agents who need to know that information to provide products or services to you. This information is kept internal except when required or permitted by law, and is not available to the general public. We maintain physical, electronic, and procedural safeguards that comply with applicable regulations to guard your non public personal information.
Collecting Your Personal Information
We collect personal information about you from different sources. We also collect personal information from you, or from third parties about you, as part of the claim administration, adjusting and servicing process. We also collect information from your transactions with our affiliate or sister companies, others, or us. We may collect information from a consumer reporting agency, employer or a medical provider. This collection depends on the product or service you request, or the services we are providing. We may ask you to provide your personal information to us when you send an e-mail to us from this website.
Some examples of personal information are:
Information we receive from you on insurance forms, and employment applications, other applications, claim forms, loss history, recorded interviews, other investigative sources and other forms, such as your name, address, social security number or tax payer ID number, driver’s license number(s), date of birth, email address(es), telephone number, fax number, household information, and business information.
Category Examples
Identifiers Name, email address, phone number, IP address
Commercial Information Service inquiries, communications
Internet or Network Activity Website usage, device data, cookies
Professional Information Employer, role, licensing information
Geolocation Data Approximate location derived from IP
Sensitive Personal Information Account credentials, government ID (if required for services)
Sharing Information Gathered
We may share information about you in the normal business of conducting insurance and claim administration operations, such as investigating, evaluating and administering your claim(s). We are permitted by law to share information about you when you become a client, customer, an insured of our client or claimant, with, for example:
- A third party that performs services for us, such as claims investigation and adjusting activities, automobile and property appraisals, or the detection of fraud or misrepresentation;
- Any of our affiliated companies;
- Insurance regulatory authorities and reporting agencies;
- Your State Motor Vehicle department to obtain a report of any accidents or convictions;
- Law enforcement agencies or other governmental authorities to report suspected illegal activities;
- Persons or organizations conducting insurance actuarial research studies, subject to appropriate confidentiality agreements; and
- As otherwise permitted or required by law.
What information does Ryze Collect from Websites?
Ryze may collect the information you provide when you:
- Request information from one of our websites;
- Use online tools and calculators;
- Apply online for products or services;
- Subscribe to online services;
- Complete an online form;
- Conduct transactions online;
- Apply for a job online.
Ryze contracts with certain unaffiliated business partners who help us deliver online products and services. They may keep the information you provide. Other online activities are listed below.
Visitor Data
- Ryze collects site-aggregate and customer-specific information about the pages you view on our site. We log IP addresses, browser and platform types, domain names, access times and referral data. We also collect information a customer volunteers on surveys and electronic forms. This information is used to improve our websites.
- Ryze gathers data on its websites. This is a standard industry practice and is used to find out how visitors use our site. We collect aggregate information on the public areas of our website. We also collect information on an individual basis on areas of our website that require visitors to logon using an ID and password.
We may collect the following data:
- How many people visit our website;
- The pages they visit and the features they use;
- How long they stay on our website;
- Referring URLs;
- IP addresses;
- Device identifiers;
- Browser type.
Other Online Security
We use Secure Sockets Layer (SSL). This keeps all information confidential when it is sent between our website and your computer.
We keep the e-mail you send to us. If you agree to receive e-mail messages from us, we will keep the information you give us to send e-mail of specific interest to you. If you choose to send us e-mail, we keep your e-mail, your e-mail address, and our reply. Please be careful about the information you give us in e-mail. As with any public website, this communication may not be secure.
Web Links
It is important to note that other companies or organizations may have links on Ryze’s websites. We are not responsible for the collection, use, or security of information by the companies or organizations outside of the Ryze companies. Please read the privacy policy of websites reached through the use of links from Ryze websites.
Why does Ryze collect information on its Websites?
Ryze or our business partners use the information from our websites for many purposes:
- Edits and feedback;
- Marketing and promotions;
- Analysis of user behavior;
- Product development;
- Content improvement;
- Informing advertisers how many visitors have seen or clicked on their advertisements;
- Customize website content and layout.
Sensitive Personal Information
Where we collect sensitive personal information, we limit its use and disclosure to performing services requested by you, ensuring security and fraud prevention, and complying with legal obligations. We do not use sensitive personal information for purposes requiring consumer consent unless required by law.
Consumer Privacy Rights
Depending on your state of residence, you may have the following rights with respect to your personal information, subject to certain exceptions:
Right to Know / Access
You have the right to request confirmation of whether we process your personal information and to access the personal information we have collected about you.
Right to Correction
You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Deletion
You have the right to request deletion of personal information we collected from or about you, subject to legal and operational exceptions (including insurance, regulatory, and contractual record-retention obligations).
Right to Data Portability
You may request a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.
Right to Opt Out of Certain Processing
You have the right to opt out of:
The sale of personal information (if applicable);
The sharing of personal information for targeted or cross-context behavioral advertising;
Certain forms of profiling that produce legal or similarly significant effects.
Right to Limit Use of Sensitive Personal Information (where applicable)
You may have the right to limit our use and disclosure of sensitive personal information to purposes permitted by law.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights, including by denying services, charging different prices, or providing a different level or quality of service.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy including providing services, complying with insurance-industry regulations, meeting legal, accounting, or reporting requirements and resolving disputes and enforcing agreements.
Retention periods vary based on the nature of the data, legal or regulatory obligations, and contractual requirements. When retention is no longer required, personal information is securely deleted or anonymized.
How You Can Review Your Personal Information
Generally you have the right to review and receive a copy of the recorded personal information about you contained in our files, except for certain legal documents. You have the further right to request that we correct any of this information. To exercise these rights, you must send us a written request at the address set forth below stating your complete name, address, daytime phone number, and a copy of your driver’s license or other personal identification. If you believe any information is incorrect, we will investigate and correct it if we can substantiate the error. Even if we do not correct the information, you have the right to file with us a written statement of dispute, which we will include, in any future disclosure of information.
Ryze Claim Solutions, LLC.,
Attn: Legal Department,
4830 West Kennedy Blvd., Suite 225, T
Tampa, FL 33609.
Appeals of Privacy Rights Decisions
If we decline to take action on your request, you may appeal our decision by contacting us as listed above. We will respond to appeals within the timeframe required by applicable state law. If your appeal is denied, you may have the right to contact your state Attorney General or regulatory authority.
ADDITIONAL NOTICES TO CALIFORNIA CUSTOMERS
Additional disclosures apply for residents of California. The words used in this section have the meanings given to them in the California Consumer Privacy Act of 2018 (“CCPA”). The CCPA grants California consumers rights to know, access, and delete their Personal Information; to opt out of the sale of their Personal Information; and to not suffer discrimination for exercising one of these California privacy rights.
Categories of Personal Information collected:
Identifiers (e.g., name, email address, phone number, account name, IP address)
Personal records (e.g., name, billing & shipping address, credit or debit card information)
Demographics (e.g., gender or age)
Commercial information (e.g., purchases and engagement with the Services)
Internet usage information (e.g., your interactions with our Website, details of service requests)
Audio or visual data (e.g., recordings of customer service calls, photos or videos you post on our Service)
Geolocation data (e.g., location enabled services such as Wi-Fi and GPS)
Employment and education data (e.g., information you provide in an application for employment)
Inferences from Personal Information collected (e.g., information about your preferences, interests, favorites, etc.)
Sources of Personal Information collected:
Directly from you on our Site or our Apps or by telephone (identifiers, personal records, demographics, commercial information, Internet usage information, audio or visual data, inferences from Personal Information collected)
Automated collection via Cookies or other technologies (identifiers, Internet usage information, audio or visual data)
From other sources such as affiliates, public sources, data analytics or survey vendors (identifiers, commercial information, demographics, inferences from Personal Information collected)
Purposes of collection:
Delivery of services requested by you, including fulfilling transactions; processing and tracking interactions, payments and warranties; identifying and verifying your identity; and providing access to our systems (identifiers, personal records, demographics, commercial information, Internet usage information, geolocation data, audio or visual data, inferences from Personal Information collected)
Enhancing our services and operations by conducting research and analytics regarding our services, Website, advertising, marketing and internal activities (identifiers, personal records, demographics, commercial information, Internet usage information, geolocation data, audio or visual data, inferences from Personal Information collection)
Communication with you, including transactions, promotions, and surveys; and responding to inquiries and applications (identifiers, personal records, demographics, commercial information, Internet usage information, audio or visual data, geolocation data, employment and education data, inferences from Personal Information collected)
Compliance with laws, legal obligations, and security requirements (identifiers, commercial information, personal records, Internet usage information, geolocation, audio or visual data)
Categories of third parties with whom Personal Information is shared:
Affiliates (identifiers, personal records, commercial information)
Insurance carriers (identifiers)
Service providers, including Google Analytics (identifiers, personal records, demographics, commercial information, Internet usage information, audio or visual data, inferences from Personal Information collected)
Legal, enforcement, security & investigation, as permitted or required, including compliance with law enforcement, legal process, investigation or prosecution of suspected or actual illegal activity, or records retention; or to enforce contracts or collect amounts owed.
Sale or transfer of business or assets (all)
Purposes of third parties receiving Personal Information:
Performing services on our behalf (identifiers, personal records, commercial information, inferences from Personal Information collected)
Processing and managing interactions and transactions (identifiers, personal records, commercial information, Internet usage information, audio or visual data, inferences from Personal Information collected)
Delivering services requested by you (commercial information, Internet usage information)
Improving our services and security (identifiers, personal records, commercial information Internet usage information, audio or visual data, inferences from Personal Information collected)
Rights to Opt-Out, Know and Delete
Per the definition of “sell” in the CCPA, we do not “sell” Personal Information that we collect from you.
California residents have the right to delete Personal Information we have collected from you and the right to know certain information about our data practices in the preceding 12 months:
The categories of Personal Information we have collected about you;
The categories of sources from which we have collected the Personal Information;
The purposes for our collection of your Personal Information;
The categories of third parties with whom we share your Personal Information;
The purposes of our sharing your Personal Information with third parties; and
The specific pieces of Personal Information that we have collected about you.
To submit a request pursuant to any of these rights, please contact us, or have your authorized agent contact us, by email at legal@ryzeclaims.com or at Ryze Claim Solutions, LLC., Attn: Legal Department, 4830 West Kennedy Blvd., Suite 225, Tampa, FL 33609. Please indicate that your request is regarding CCPA Rights and, in your request, please specify which right you are seeking to exercise and the scope of your request. We do not discriminate against you for exercising any rights available under the CCPA. Please note that we are obligated to verify identification and ensure that dissemination of Personal Information would not cause harm if it were distributed to another person. If we exercise our right to deny requests under certain circumstances, we will notify you of the reasons for the denial.
California’s Shine the Light Law
Subject to certain limitations under California Civil Code § 1798.83, if you are a California resident and have an established business relationship with us, you may ask us to provide you with (i) a list of certain categories of Personal Information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year and (ii) the identity of certain third parties that received Personal Information from us for their direct marketing purposes during that calendar year. To make such a request, please contact us by email at legal@ryzeclaims.com or at Ryze Claim Solutions, LLC., Attn: Legal Department, 4830 West Kennedy Blvd., Suite 225, Tampa, FL 33609. Please indicate that your request is regarding “Shine the Light Rights” and, in your request, please provide your name, address, and sufficient information regarding the scope of your request.